Optima Health

Using warmth and wit to double health plan enrollment goals.

Communications • Creative & Content • Digital • Events • Media • Strategy & Research

Opportunity

Optima Health was entering Northern Virginia—home to some of the most informed, skeptical, choice-overloaded healthcare consumers in the country. They needed a radically different campaign to break through in this crowded market.

Insight:

Healthcare is a daunting place where many people feel taken advantage of. They’re looking for more than a provider—they’re looking for a friend.

Sentara_digdisplay_MOCKUP_tri_Reduced.gif
Solution

We introduced "a health plan that you can count on" with a lighthearted, "Oh, hello." A brand that believes that its plans should act like a friend—to give to their members’ lives more than they take. 

The visuals and voice weren’t just friendly—they was disarmingly real. In a sea of jargon and coldness, we stood out with warmth, wit, and welcome.

sentara_3
sentara_4
sentara_mint_5.gif
THE RESULTS

2x

their Northern Virginia enrollment goals

85%

increase in organic and direct site traffic from Northern Virginia