AI in Marketing: Navigating Ethics and Building Brand Trust

Chrissie Koeppen  |  June 26, 2025

Digital • Yes& General

AI in Marketing: Navigating Ethics and Building Brand Trust

By Chrissie Koeppen

Just Because You Can Doesn’t Mean You Should 

AI can spin up headlines, images, even entire campaigns in seconds. Impressive? Absolutely. But also… risky. 

Because when speed replaces scrutiny, you open the door to bias, misinformation, deepfakes…and a serious hit to your brand’s credibility. 

As AI moves to the center of marketing, so do the ethical questions. And frankly? I like being able to sleep at night. 

This Is Where the New Rules Kick In 

Smart marketers are pausing to ask: 

  • Is this content clearly AI-generated? 
  • Are we using audience data responsibly? 
  • Could this output reinforce bias? 
  • Is anyone still in control? 

These aren’t theoretical questions. Audiences care. Regulators care. And if your brand reputation matters (spoiler: it does), you have to get this right. 

Avoid the “Oops” Moments 

Some of the biggest missteps we see? Relying on automation without review. Using AI-generated images that look real… but aren’t. Scraping user data without permission. Rolling out biased messaging, often without even realizing it. 

And it’s not malicious. (At least I hope not!). It’s just marketers moving fast without enough guardrails. 

Build AI With a Backbone 

Ethical AI is about intention, not perfection. That means: 

  • Disclosing when content is AI-generated 
  • Keeping humans in the loop (especially where real people are impacted) 
  • Auditing for bias 
  • Using inclusive datasets 
  • Building clear AI use policies that align with your brand values 

We help clients build strategies that do all of the above—without slowing everything down to a crawl. 

Trust Is the Real Competitive Edge 

Anyone can use AI. But the brands that win with it? They’re the ones people trust. 

Want to build AI into your strategy—ethically and effectively? Let’s talk →

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